101
Troubleshooting
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• The camera is not properly installed to the USB
cradle.
• [USB Connect] is set to [PTP] or [PictBridge]on
the Setup screen.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse and the USB cradle.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the CD-ROM
(supplied).
p Turn on the camera (page 16).
p Use the AC Adaptor (page 15).
p Use the supplied USB cable (page 86).
p Disconnect the USB cable from both the computer and the USB
cradle, and connect it again firmly. Make sure that “USB Mode”
is displayed on the LCD screen (page 86).
p Properly install the camera (page 10).
p Set it to [Normal] (pages 44 and 115).
p Disconnect all equipment other than the keyboard, the mouse
and the USB cradle from the USB connectors.
p Connect the camera directly to your computer without passing
through a USB hub or other device.
p Install the USB driver (page 83).
p Delete the incorrectly recognized device from your computer
(page 89), then install the USB driver (page 83).
You cannot copy images. • The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
—
—
p Connect the camera and your computer correctly using the USB
cable (page 86).
p Follow the designated copy procedure for your OS (pages 88, 89
and 93).
p If you use the “Image Transfer” software, see page 87.
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
After making a USB
connection, “Image
Transfer” does not
automatically start.
—
—
p Select [Launch Image Transfer automatically when your
camera, etc., is connected.] at [Basic] setting (page 88).
p Make a USB connection when the computer is turned on
(page 86).
The image cannot be
played back on a
computer.
—
—
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
p Consult the computer or software manufacturer.
Symptom Cause Solution
