32 AS/400 Print Solution — Problem Solving
Problem Solving
Problems and recommended solutions
The following table provides suggestions for resolving printing problems.
Customer service
For help with AXIS 5570e Print Server questions, go to the AXIS COMMUNICATIONS
section of www.axis.com.
Problem Recommended solution
The finishing option needed
for the current job did not
occur.
• Check the Custom Config file currently loaded
• Check if the print queue on the AS/400 is config-
ured to use the correct port for the logical printer
with the desired finishing option
Document does not print
• Make sure both the controller and the AXIS 5570e
Print Server are powered on and online
• Check the cable connection. Print a test page by
pressing the TEST button on the AXIS 5570e Print
Server
• Ensure both the controller and the AXIS 5570e
Print Server are configured with the TCP/IP proto-
col
• Make sure the print queue on the AS/400 is con-
figured to use the current IP address of the AXIS
5570e Print Server. Remember, it is recom-
mended that a static IP address is assigned to the
AXIS 5570e Print Server device
• Restart the controller and/or the AXIS 5570e Print
Server if necessary
AXIS 5570e Print Server can-
not be discovered
• Check configuration according to AXIS 5570e
Print Server guide
• Make sure the AXIS 5570e Print Server is config-
ured with the TCP/IP protocol
