7.TROUBLESHOOTING EO-13016
7. TROUBLESHOOTING
7- 1
7. TROUBLESHOOTING
Problem Check Pint Solution
The power is not turned
on. (Power LED does
not light.)
• Is the power cord plugged in
correctly?
• Is the power supplied to the
AC outlet?
• Has the circuit breaker
tripped?
• Plug it in correctly.
• If it is not a power failure, check if the
power is supplied to the AC outlet with
another electric appliance. If not,
contact your nearest power company.
• Check the circuit breaker.
Receipt paper is not
issued.
• Is the receipt roll loaded
properly?
• Does a paper jam error
occur?
• Refer to Section 5.3 and load the
receipt roll properly.
• Refer to Section 6.2 and remove the
jammed paper, and re-load the receipt
roll.
No printing is performed
though the POWER LED
lights.
• Is the interface cable
connected correctly?
• Does the specification of the
interface cable meet that of
the POS terminal or the
printer?
• Connect the interface cable correctly.
• Use a TOSHIBA TEC-recommended
interface cable or an interface cable
which meets the specification of the
printer.
Issued receipt paper is
stained.
• Is the print head dirty? • Refer to Section 6.1 and clean the
print head.
Irregular print/blurred
print
• Is the proper paper used?
• Is the paper dampened?
• Refer to Section 2.2 and use the
TOSHIBA TEC specified paper.
• Do not use dampened paper.
NOTE: If any problem occurs other than the above, please contact your authorised TOSHIBA TEC
representative.
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself.
Turn the power off, unplug the printer, then contact your authorised TOSHIBA TEC representative
for assistance.
