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Troubleshooting Procedures
RS2420002 Rev. 519
Problems Halogen Elements Quick Star Element Solid Disk Element
Broken glass−
ceramic heater
panel.
Replace heater panel. Check
for runaway surface control,
faulty limit switch that could
have caused heater panel to
break.
Replace heater panel. Check
for runaway surface control,
faulty limit switch that could
have caused heater panel to
break.
Replace heater panel. Check
for runaway surface control,
faulty limit switch that could
have caused heater panel to
break.
Stained glass−
ceramic heater
panel.
Try to remove stain by using
Bon−Ami, Soft Scrub, Elco,
Cooktop Cleaning Creme or
baking soda.
Try to remove stain by using
Bon−Ami, Soft Scrub, Elco,
Cooktop Cleaning Creme or
baking soda.
Try to remove stain by using
Bon−Ami, Soft Scrub, Elco,
Cooktop Cleaning Creme or
baking soda.
Glass−ceramic
heater is wavy or
uneven.
Manufacturing process gives
glass glass−ceramic heater
panel a slight wave across
surface.
This IS NOT a defect.
Manufacturing process gives
glass glass−ceramic heater
panel a slight wave across
surface.
This IS NOT a defect.
Manufacturing process gives
glass glass−ceramic heater
panel a slight wave across
surface.
This IS NOT a defect.
Red spots or lines
visible through
glass−ceramic
heater panel.
Glass−ceramic heater panels
are slightly opaque. Element
may transfer a glow through
a panel. This IS NOT a
defect in the unit and has no
effect on performance.
Glass−ceramic heater panels
are slightly opaque. Element
may transfer a glow through
a panel. This IS NOT a
defect in the unit and has no
effect on performance.
Does not apply.
Performance of
surface element is
poor.
1. See test Procedures.
2. Make sure pans are flat
on bottom.
1. See test Procedures.
2. Make sure pans are flat
on bottom.
1. See test Procedures.
2. Make sure pans are flat
on bottom.
Multi−Position
halogen heater
performance poor.
1. Improper wiring.
2. Ground not connected.
3. Switch failed.
4. Heater or limiter failed.
Does not apply. Does not apply.