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TROUBLESHOOTING
Problem Potential Causes Solutions
The induction cooktop will not
turn on.
Cookware is not placed correctly on
the induction cooktop.
As a safety precaution, the induction cooktop will not turn on if cookware is not
in place within the cookware circle on the glass cooktop surface.
The cooktop is not able to
maintain a boil or is heating
slowly.
Improper cookware is being used.
The induction cooktop should heat quicker than a traditional stovetop if proper
cookware is used. Refer to “Selecting the Right CookWare” on page 4 to
ensure you are using induction-ready cookware.
Areas of discoloration appear on
the induction cooktop.
Food spilled on the induction
cooktop was not properly cleaned.
Remove hard-to-clean spills by scrubbing with toothpaste and a soft cloth. Any
spills should be cleaned immediately to avoid damage to the glass cooktop
surface.
Before calling customer service, many potential issues can be resolved by following these helpful hints: