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Refrigerator / User Manual
7 Troubleshooting
Please review this list before calling the service. It will save your time and money. This list includes
frequent complaints that are not arising from defective workmanship or material usage. Some of the
features described here may not exist in your product.
The refrigerator does not operate.
• The plug is not inserted into the socket correctly. >>> Insert the plug into the socket securely.
• The fuse of the socket which your refrigerator is connected to or the main fuse may have blown
out. >>> Check the fuse.
Condensation on the side wall of the fridge compartment (MULTIZONE, COOL CONTROL and FLEXI ZONE).
• Ambient is very cold. >>> Do not install the refrigerator in places where the temperature falls below 5 °C.
• Door has been opened frequently. >>> Do not open and close the door of refrigerator frequently.
• Ambient is very humid. >>> Do not install your refrigerator into highly humid places.
• Food containing liquid is stored in open containers. >>> store food in closed containers.
• Door of the refrigerator is left ajar. >>> Do not leave the doors of your refrigerator open for a long time.
• Thermostat is set to a very cold level. >>> Set the thermostat to a suitable level.
Compressor is not running
• Protective thermic of the compressor will blow out during sudden power failures or plug-out plug-
ins as the refrigerant pressure in the cooling system of the refrigerator has not been balanced yet.
The refrigerator will start running approximately after 6 minutes. Please call the Authorised Service
Agent if the refrigerator does not start at the end of this period.
• The fridge is in defrost cycle. >>> This is normal for a full-automatically defrosting refrigerator. Defrosting
cycle occurs periodically.
• The refrigerator is not plugged into the socket. >>> Make sure that the plug is fit into the socket.
• Temperature settings are not made correctly. >>> Select the suitable temperature value.
• There is a power outage. >>> Refrigerator returns to normal operation when the power restores.
The operation noise increases when the refrigerator is running.
• The operating performance of the refrigerator may change due to the changes in the ambient
temperature. It is normal and not a fault.
The refrigerator is running frequently or for a long time.
• New product may be larger than the previous one. Larger refrigerators operate for a longer period
of time.
• The room temperature may be high. >>> It is normal that the product operates for longer periods in hot
ambient.
• The refrigerator might be plugged in recently or might be loaded with food. >>> When the
refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature. This is
normal.
• Large amounts of hot food might be put in the refrigerator recently. >>> Do not put hot food into the
refrigerator.
• Doors might be opened frequently or left ajar for a long time. >>> The warm air that has entered into
the refrigerator causes the refrigerator to run for longer periods. Do not open the doors frequently.
• Freezer or fridge compartment door might be left ajar. >>> Check if the doors are closed completely.
• The refrigerator is adjusted to a very low temperature. >>> Adjust the refrigerator temperature to a
warmer degree and wait until the temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated. >>>
Clean or replace the seal. Damaged/broken seal causes the refrigerator to run for a longer period of time in order
to maintain the current temperature.
Freezer temperature is very low while the fridge temperature is sufficient.