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Refrigerator / User Guide
Troubleshooting
The freezer temperature is very low, but the cooler temperature is adequate.
• The freezer compartment temperature is set to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and check again.
The cooler temperature is very low, but the freezer temperature is adequate.
• The cooler compartment temperature is set to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and check again.
The food items kept in cooler compartment drawers are frozen.
• The cooler compartment temperature is set to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and check again.
The temperature in the cooler or the freezer is too high.
• The cooler compartment temperature is set to a very high degree. >>> Cooler compartment
temperature setting has an effect on the freezer compartment temperature. Change the
temperature of the cooler or freezer compartment and wait until the temperature of the related
compartments come to the adequate level.
• The doors were opened frequently or kept open for long periods. >>> Do not open the doors too
frequently.
• The door may be ajar. >>> Fully close the door.
• The product may have been recently plugged in or a new food item is placed inside. >>> This is
normal. The product will take longer to reach the set temperature when recently plugged in or a
new food item is placed inside.
• Large quantities of hot food may have been recently placed into the product. >>> Do not place hot
food into the product.
Shaking or noise.
• The ground is not level or durable. >>> If the product is shaking when moved slowly, adjust
the stands to balance the product. Also make sure the ground is sufficiently durable to bear the
product.
• Any items placed on the product may cause noise. >>> Remove any items placed on the product.
The product is making noise of liquid flowing, spraying etc.
• The product’s operating principles involve liquid and gas flows. >>> This is normal and not a
malfunction.
There is sound of wind blowing coming from the product.
• The product uses a fan for the cooling process. This is normal and not a malfunction.
There is condensation on the product's internal walls.
• Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
• The doors were opened frequently or kept open for long periods. >>> Do not open the doors too
frequently; if open, close the door.
• The door may be ajar. >>> Fully close the door.
There is condensation on the product's exterior or between the doors.
• The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation
will dissipate when the humidity is reduced.