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TROUBLE SHOOTING
18
· Preheat cups, filter, handle and filter.
· Ensure that milk is heated properly during frothing, but be
sure not to boil the milk.
· Close the water control knob.
· Fill the reservoir with water.
· Remove the froth attachment and clean under running water.
Wipe the steam nozzle clean with a damp cloth to remove any
dried milk, you may need to unblock the steam hole with a
needle. Using the water control knob, set the machine to the
STEAM setting and allow it to steam until a powerful and even
jet of steam is generated. Soaking the steam nozzle in hot
water may also help to dislodge any dried milk.
· Ensure the milk is fresh.
· Ensure that the milk is well refrigerated before use.
· For best frothing results use a stainless steel jug and if
possible refrigerate or run the jug under cold water before use.
· Clean the steam nozzle.
· Start again with fresh, chilled milk.
· We recommend full-fat milk to make the frothing easier.
· Ensure that the froth attachment is correctly positioned on the
steam nozzle. The tip of the steam nozzle or frothing
attachment is positioned just below the surface of the milk.
· Cups, filter and filter holder are cold.
· If making a cappuccino or latte the milk
may not be heated enough.
· The water control knob is not in the CLOSE
position.
· No water in the water reservoir.
· Steam nozzle is blocked.
· Milk is not fresh.
· Milk temperature is too warm.
· Frothing jug.
· Steam nozzle is blocked.
· Milk has been boiled.
· Type of milk.
· The milk is making bubbles rather than
frothing.
Coffee is too cold.
POWER and STEAM/
WATER buttons flash
(Control Panel).
The POWER button flashes
alternately red and green
(Control Panel).
No steam from the steam
nozzle.
Not enough froth when
frothing milk.
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Problem Possible cause Solution
TROUBLE SHOOTING