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Before Calling Service
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open,
even after cooling.
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly. Refer to cooking charts for recommended rack position. Check “Getting the
Most Out of Your Appliance" for tips and suggestions.
Baking results are not as expected. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions. Adjust oven
calibration if necessary. See "Oven Temperature Offset" under "Setup".
Food takes longer to cook than expected. The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "Setup".
Food is overcooked. The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "Setup".
Convection Bake/True Convection results
are not as expected.
The oven temperature must be manually reduced by 25 ºF, unless
Automatic Convection Conversion is activated. Refer to cooking charts and
tips for rack positions, cooking times and pan selection. Adjust oven
calibration if necessary. See "Oven Temperature Offset" under "Setup".
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective. Touching the bulb
with fingers may cause the bulb to burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent.
Oven is not self-cleaning properly. Allow the oven to cool before running self-clean. Always wipe out loose
soils or heavy spillovers before running self-clean. If oven is badly soiled,
set oven for the maximum self-clean time.
Clock and timer are not working properly. Make sure there is electrical power to oven.
"E" and a number appears in display and
control beeps.
This is a fault code. Follow the instructions in the display.
If the code remains or there are no instructions in the display, press INFO
to display more information (if applicable) and to turn off the beep.
If the code is still displayed, write down the fault code number, turn off the
oven, and call Service.
With a new oven there is a strong odor
when oven is turned on.
This is normal with a new oven and will disappear after a few uses.
Operating the self-clean cycle also "burns-off" the smell more quickly.
Control does not react when a key is
touched.
Be sure that surface is clean and dry. Touch the center of the touch key.
Use the flat part of your finger.
Fan is running during modes that do not
use convection
On some models, the convection fan runs while the oven is preheating.
This is normal.