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Self Help - Cooktop
To avoid unecessary service charges, check these suggestions before calling for service.
Element cycles on the highest setting
Element cycles more than usual
A slight odor is noticeable when an element is turned on
Cooktop controls will not turn on
Replacement razor blades for the scraper
Cooking results are not what was expected
Replacement mTwisT dial for cooktop
• This is normal. The temperature limiter operates
automatically to protect the glass ceramic surface from
extreme high temperature damage.
• Pan base is warped and not making full contact with the
heating surface.
• Base diameter of pan is too small for the size of the
element.
• Pan ingredients have boiled dry.
• Material of pan is a poor heat conductor; heat transfers
too slowly.
• This is normal with new cooktops and will disappear
after several uses.
• Check the power source to see if a fuse has blown or if
the circuit breaker tripped.
• Check power supply.
• Cooktop panel is locked. Touch and hold PANEL LOCK
pad until indicator light turns off.
• The scraper is packaged with single-edge, stainless steel
blades. Use a standard single-edge blade for
replacement.
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
• If an additional dial is required, call 1-800-944-2904 and
order replacement part #5060003783.
QUESTION SUGGESTED SOLUTIONS