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Before Calling Service
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open,
even after cooling.
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Baking results are not as expected. Many factors affect baking results. Make sure the proper oven rack position
is used. Center food in the oven and space pans to allow air to circulate.
Allow the oven to preheat to the set temperature before placing food in the
oven. Try adjusting the recipe's recommended temperature or baking time.
If you feel the oven is too hot or cool, see “Adjusting Oven Temperature” in
this Use & Care Guide.
Appliance is not level. Be sure floor is level, strong & stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufficient room for appliance clearance.
Cannot move appliance easily. Appliance
must be accessible for service.
Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
Carpet interferes with appliance. Provide sufficient space so appliance can
be lifted over carpet.
Surface burners do not ignite. Surface control knob was not completely turned to LITE. Push in & turn the
surface control knob to LITE until burner ignites and then turn control knob
to desired flame size.
Burner ports are clogged. With the burner OFF, use a small-gauge wire or
needle to clean burner head slots and ignition ports. See “Cleaning the
cooktop and surface burners” in the Care & Cleaning section for additional
cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models
only). Be sure power cord is securely plugged into the power outlet.
Electrical power outage (electric ignition models only). Burners can be lit
manually. See section on Setting Surface Controls.
Surface burner flame only part way
around burner cap.
Burner slots or ports are clogged. With the surface burner OFF, clean ports
with a small-gauge wire or needle.
Moisture is present after cleaning. Lightly fan the flame & allow burner to
operate until flame is full. Dry the surface burners thoroughly following the
instructions under “Cleaning the cooktop and surface burners” provided in
the Care & Cleaning section.