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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
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Before You Call For Service…
Problem Possible Causes What To Do
Storage drawer Power cord may be • Reposition the drawer and power cord. See the
won’t close obstructing drawer Storage Drawer Removal instructions in the Care and
in the lower back cleaning of your range section.
of the range.
Rear drawer support is • Reposition the drawer. See the Storage Drawer
on top of the guide rail. Removal instructions in the Care and cleaning of your
range section.
Oven will not self-clean The oven temperature is • Allow the oven to cool to room temperature and
too high to set a self-clean reset the controls.
operation.
Oven controls improperly set. • See the Using the self-cleaning oven section.
Oven door is not in the • Make sure you move the door latch handle all the
locked position. way to the right.
“Crackling” or This is the sound of the • This is normal.
“popping” sound metal heating and cooling
during both the cooking
and cleaning functions.
Excessive smoking Excessive soil. • Press the CLEAR/OFF pad. Open the windows
during a clean cycle to rid the room of smoke. Wait until the light
on the SELF CLEAN pad goes off. Wipe up the excess
soil and reset the clean cycle.
Oven door will not Oven too hot. • Allow the oven to cool below locking temperature.
unlock
Oven not clean after Oven controls not properly set. • See the Using the self-cleaning oven section.
a clean cycle
Oven was heavily soiled. • Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
Troubleshooting Tips