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TROUBLESHOOTING TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine takes a
long time to brew
The Brew IQ
®
System will
intelligently pre-heat and
dose grinds for optimum
temperature and taste.
This may result in longer
grinding, pre-heating and
brewing times than what
you are normally used to.
If you would like to reduce the
overall brewing time and are using
SINGLE CUP mode, select a lower
flavor setting. The ‘LITE’ setting will
steep for less time, however this will
produce a lighter flavored coffee.
Machine uses a lot
of coffee
The Brew IQ
®
System
has been calibrated to
dose the optimum water
to coffee grinds ratio to
achieve the best flavor
profile. Depending on the
strength setting selected,
this may result in more
coffee being ground than
what you are normally
used to. However the
result will be a bolder,
more full-flavored coffee.
If you would like to use less coffee
beans, select a lower strength
setting.
Amount brewed
is too little / too
much
There is excessive
mineral build-up affecting
the performance of the
machine.
De-scale the machine. Refer to
‘Removing Calcium Build-Up’,
page 27.
The volume calibrations
need to be reset.
Recalibrate the machine by
flushing it twice. Refer to ‘Using
the YouBrew
®
Glass - Carafe Mode.
First Time Use Only’, page 14.
The water tank was filled
once the coffee machine
had already started a
brewing cycle.
Always fill the water tank before
starting a brewing cycle. Never fill
during a brewing cycle.
The brew sizes are
approximate only. Actual
amounts may vary due
to the type of filter used,
the coffee bean size, roast,
blend and freshness,
or amount and type of
pre-ground coffee used.
These factors affect the
amount of water retained
by the coffee grounds.
PROBLEM POSSIBLE CAUSES WHAT TO DO
I cannot select
a certain carafe
amount
The minimum carafe
amount is 2 cups, while
the maximum is the
number of cups of water
in the tank, up to 12 cups.
Press open the flip-top water tank
lid. Pour the desired amount of
cold, preferably filtered water. This
amount will be brewed.
My cup does not
fit under the drip
stop outlet.
The maximum cup or
travel mug dimensions
are 7.5” height, 2¾"
diameter.
Remove the drip tray at the base
of the machine. Press the OPEN
button to open the swing-out door.
Insert the cup/mug into the drip
tray cavity before closing the
swing-out door.
I regularly switch
beans
Buy an additional bean hopper to
make transfer and storage of beans
easier.
To grind out any residual coffee
beans, lock an empty bean hopper
onto the machine. Completely fill
the water tank, select ‘12 CUPS’ and
the ‘INTENSE’ strength setting.
Press the START | CANCEL button.
When the grinder stops grinding,
press the START | CANCEL button
to cancel the cycle. Remove the
coffee grinds from the coffee basket.
‘DE-SCALE’ on
LCD screen
There is excessive
mineral build-up affecting
the performance of the
machine.
Remove the ‘DE-SCALE’ icon by
pressing the SINGLE CUP and
CARAFE button together, then
de-scale the machine. Refer to
‘Removing Calcium Build-Up’,
page 27.
I want to empty the
water tank
Refer to ‘Empty the Water Tank’,
page 27.
Water is leaking
from the back of
the machine
Water tank is overfilled. Do not exceed the 12 cup maximum.
The machine will beep when full
and the water level float will rise to
indicate the maximum level.
Steam when
grinding and
brewing
This is normal.
It is the rear steam vent
releasing steam.