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PROBLEM POSSIBLE CAUSES WHAT TO DO
No créma
Coffee is not tamped fi rmly enough
Refer to ‘Tamping The Coffee’, page 15.
Coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to
‘The Grind’ on page 22.
Ground coffee is not fresh Pre-ground coffee should not be kept for longer
than a week. Refer to ‘The Grind’ on page 15.
Filter holes are blocked Use the fi ne pin on the cleaning tool to clear the
holes. Refer to ‘Cleaning The Filters’, page 24.
Machine is making pulsing/
pumping sound while extracting
coffee or steaming milk
The machine is carrying out the normal
operation of the 15 bar pump
No action require as this is the normal operation of
the machine.
Coffee runs out around the edge
of the fi lter holder
Filter holder is not inserted in the brew
head properly
Refer to ‘Inserting The Filter Holder’, page 16.
There are coffee grounds around the
fi lter rim
Clean any excess ground coffee from the rim of
the fi lter holder to ensure a proper fi t into the brew
head.
Too much ground coffee in the fi lter
Refer to ‘Preparing The Coffee’, page 15.
Ground coffee has been tamped too fi rmly
Refer to ‘Tamping The Coffee’, page 15.
Incorrect fi lter for amount of ground
coffee used
Ensure you use the small fi lter for 1 cup of coffee
and the larger fi lter for 2 cups of coffee.
Coffee fi lters out in drops from
the fi lter holder
The water tank is empty or low
Refer to step 1 – ‘Filling The Water Tank’, page 14.
Coffee grind is too fi ne Ensure you use a suitable espresso grind. Refer to
‘The Grind’ on page 22.
Machine is blocked by mineral deposits Decalcify the machine. Refer to ‘Decalcifying’, page
26.
BES820 IB V6.indd 28BES820 IB V6.indd 28 19/9/07 2:23:58 PM19/9/07 2:23:58 PM