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Troubleshooting and Routine Maintenance
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Poor print quality Check the print quality. (See Checking the print quality on page 116.)
Make sure that the Printer Driver or Paper Type setting in the menu matches the
type of paper you are using. (See Printing for Windows
®
or Printing and Faxing for
Macintosh
®
in the Software User's Guide on the CD-ROM and Paper Type
on page 20.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
If you are using generic ink, use Genuine Brother Innobella™ Ink.
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See Acceptable paper and other print
media on page 13.)
The recommended environment for your machine is between 68° F to 91° F (20° C
to 33° C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 116.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See Acceptable paper and other print
media on page 13.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 116.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 117.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides
are adjusted correctly. (See Loading paper and other print media on page 8.)
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
print media on page 13.)
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Smudged stain at the right or left
corner of the printed page.
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Printing appears dirty or ink seems
to run.
Make sure you are using the proper types of paper. (See Acceptable paper and
other print media on page 13.) Don't handle the paper until the ink is dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the Basic tab of
the printer driver.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s
printer platen on page 115.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 8.)
Printing (continued)
Difficulty Suggestions