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TROUBLESHOOTING
Before calling for service, reference the following table for common problems that may enable self diagnosis or
can resolve the problem:
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
Power is off Check breaker
Clock is off and controls
do not function
Wiring improperly connected Call electrician to properly connect wiring
Oven is improperly set Check oven temperature and mode setting
Opposite oven set on a
double oven
Verify that the desired oven has been set for cooking
on a double by pressing UPPER or LOWER as
appropriate
DELAY COOK has been set Check oven display for DELAY icon
Oven is not heating
TIMED COOK mode has
expired
Check oven display for HoLD icon. Oven setting
changes to 150° F
Door will not open
Oven is in SELF CLEAN or
SELF CLEAN has
completed and oven is
cooling
Allow SELF CLEAN cycle to complete and oven to
cool. Check oven display for LOCK icon.
Oven is still hot
Allow oven to cool. SELF CLEAN cannot start until
oven is below 250° F.
Door is not completely
closed
Close oven door tightly to allow door latch to lock door
SELF CLEAN will not
start
Double Oven: Opposite
oven is in use
Turn off opposite oven. SELF CLEAN will not function
if any other function is on
Oven is in Sabbath mode
Check oven display for Sab. Press CANCEL to
remove Sabbath mode and allow use of lights
Oven is in SELF CLEAN
Check oven icons for SELF CLEAN display. Lights do
not operate in SELF CLEAN
Lights will not turn on
Control Panel is locked
Check oven display for OFF readout. Press and hold
CANCEL button to unlock
Oven will not turn on Control Panel is locked
Check oven display for OFF readout. Press and hold
CANCEL button to unlock
Pots or pans may be
blocking heat
Center all pots and pans when placing in oven to allow
heat to evenly circulate in oven
Oven may require cleaning
When oven is cool, wipe down excess spillage and
splatter. SELF CLEAN oven to remove residue.
Oven is not heating
evenly
Food is too close to heat
Arrange oven racks to allow even heating. Proximity to
top or bottom of oven will increase heat in those areas.
Lots of smoke
Oven has excess spill or
splatter
Clean oven. If oven is in SELF CLEAN, smoke is
normal.
Rollers or tracks may be
dirty
Clean with mild detergent when racks and/or are cool.
Racks are hard to move
Racks may have been left in
oven during SELF CLEAN
Rack may require replacement
Clean lenses when oven is cool with water and mild
detergent.
Lights do not illuminate
well
Light lenses may be dirty
Lightly scrape excess splatter off lenses.