Filter
Top Products
D. The milk is not hot enough.
• During frothing, turn the knob slightly to the left or the right. This will
increase the temperature of the milk.
E. Machine does not produce coffee when using ground coffee in funnel.
• Use more coffee and try again (if you use less than one scoop of coffee, the
automatic tamper in the brewing chamber cannot detect the coffee and will
interrupt the brewing cycle).
F. Coffee comes out too slowly through the coffee spout.
• Set the grinder to grind the beans more coarsely (see chapter 10.1).
• When using ground coffee, have it ground coarser or use less.
G. The grinder makes an extremely loud noise.
• A stone blocks the grinding burrs: Turn the machine off and unplug it. Empty
the bean container (scoop out beans or use a hand-held vacuum cleaner).
Try to remove the stone (if visible) with a pointed tool.
• Do not fill any more beans into the bean container. Plug in the machine and
turn it on. Push the BUTTON as if you want to make coffee. If the noise con-
tinues, please call customer service.
H. The removable tray does not come out.
• The internal coffee disposal mechanism did not retract properly: Turn the
machine off and wait a few minutes. Turn the machine on again and wait
until it stops making noise. Now try to pull out the tray. If it does not work,
repeat this process one more time. If it still does not work, call customer
service.
I. The display shows DECALCIFYING / NECESSARY but I am using the
Claris filter.
• The water hardness level is not set properly: Open the door and turn the
Program Dial to position 7. Push the P button until the display shows HARD-
NESS FILTER. Now turn the Program Dial to position 1. The decalcifying
message is deleted.
K. The display shows REPLACE FILTER but I just replaced the filter.
a. If the message REPLACE FILTER was there before you replaced the filter:
• Make sure the Program Dial is in position 1. Push and hold the P button for a
few seconds. The message REPLACE FILTER will disappear.
b.The message REPLACE FILTER did not show prior to replacing the filter. You
just replaced the filter because you felt it was time. And now the message
REPLACE FILTER comes up. You forgot to reset the filter counter (see chapter
11.2 last paragraph): for now, just proceed as described under "a." above.
14. Capresso Customer Service 1-800-767-3554
Mon. - Fri. 9AM - 9PM; Sat. 9AM - 5PM Eastern Standard Time. If you have any
questions, need supplies or if you are not satisfied with your CAPRESSO C1500
please call the above number. When you call after hours, please leave your name
and number and we will call you back. Important: Do not return a Capresso
C1500 without a Service Return Number (SRN). Do not return any Capresso
machine to the address below. Call Customer Service to receive your SRN.
Customer Service Address CAPRESSO Plus Service™, PO Box 775, Closter,
NJ 07624 • Phone: 201-767-3999 Fax: 201-767-9684 • www.capresso.com
Email: contact@capresso.com.
22.