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12. How to contact Jura-Capresso
Should you require further information or if particular problems occur that are
not covered in this manual, please
• CALL our toll free HELP LINE:
1-800-767-3554 Monday -Thursday 8:30AM to 9PM
Friday 8:30AM to 8PM
Saturday 9AM to 5PM Eastern Standard Time.
Feel free to call at any time. If you are connected to our voicemail,
PLEASE DO NOT HANG UP. Leave your name, telephone number and time
to call back. Please leave the model number of your Jura-Capresso product,
in this case it is #444/445.
• FAX us at 1-201-767-9684
• E-MAIL us at contact@capresso.com
• VISIT our website at www.capresso.com
• WRITE to Jura-Capresso Inc., Customer Service,
P.O. Box 775, Closter, NJ 07624
13. Customer Service
If you require any assistance, please call our toll free number 1-800-767-3554
or email us at contact@capresso.com or fax us at 201-767-9684. During the
warranty period (12 months) our Customer Service provides the following free
of charge (within the Continental United States):
• Free repair or replacement of your MG600/MT600 including free UPS ground
shipping both ways. We will send you a UPS ARS (authorized return service)
label, so you don't have to pay for the UPS shipping when you send the
product for repair. (For faster service, UPS 2nd day air both ways is possible
for an extra charge of $33.50).