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TROUBLESHOOTING GUIDE
Small/no burner flame Regulator failure Unplug regulator vent hole or
replace regulator.
Thermostatic calibration Re-calibrate thermostat.
By-pass setting Adjust by-pass setting.
Plugged orifice hood Unplug hole or replace orifice.
Plugged burner port Unplug burner port(s).
Small/no pilot flame Pilot valve setting Adjust flame height.
Plugged pilot tip Unplug pilot ports.
Yellow burner flame Improper air shutter setting Increase air shutter setting until
flame is blue.
Enlarged orifice hood Replace w/correct orifice.
Flame lifts off burner Improper air shutter setting Decrease air shutter setting
until flame sits on burner.
Plugged orifice hood Unplug orifice hole or replace orifice.
Improper level setting Adjust level w/feet or shims.
Too hot/cold Improper control setting Adjust control setting or replace
control.
Improper level setting Adjust level w/feet or shims.
Thermostatic calibration Re-calibrate thermostat and by-pass.
Condition Probable Cause Solution
Please fill out and refer to the following when contacting the factory:
Model # CEG -T Serial# Gas Type: Purchase Date:
The Connerton Company warrants to the original user for a period of one year from date of
installation, not to exceed 18 months from date of shipment by Connerton, that the equipment
manufactured is free from defects in material or workmanship.
Our obligation under this warranty shall be limited to furnishing without charge any part of said
product which, upon examination by The Connerton Company shall prove to be defective. Parts wear
is not considered a defect. The Connerton Company will not be responsible for labor or
transportation charges incidental to the replacement of same.
The Connerton Company assumes no responsibility for failure of the equipment to operate properly
due to improper installation or operation. This warranty applies to all equipment that has been
unaltered, properly installed and maintained in accordance with national and local codes and in
accordance with the installation and operating instructions included with this equipment.
This warranty does not extend to normal maintenance items, including but not limited to,
thermostatic calibrations, air and gas adjustments and adjustments to pilot flames. Proper
installation, adjustments, calibration and initial checkout is the responsibility of the dealer, the
owner-user or installer and not that of The Connerton Company.
LIMITED WARRANTY