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Troubleshooting Chart
Subject Question Answer/Solution
Power
Why won’t my unit turn on?
Make sure your unit is plugged into a functional outlet.
Contact Customer Service at 1-800-726-0190.
Why is my unit turning itself off?
Cooker will enter sleep mode after 5 minutes of no use and
unit will appear off. Press any button except Start/Stop to
“wake up” the unit.
If you did not press START after setting your unit, the cooker
will enter sleep mode after 5 minutes. Press any button except
Start/Stop to “wake up” the unit.
The unit may have overheated. Let it cool and try again. If it
does not turn on, contact
Customer Service at 1-800-726-0190.
If pot has boiled dry during steaming, the unit will shut off as a
safety precaution. Add water to the pot and restart.
If changing functions when the unit is already cooking, do not
hit the START/STOP button again. Doing so will turn the unit
off. Just press your new function and select settings; the unit
will switch automatically.
The heater will turn off automatically after time has elapsed.
If you do not set a cooking time, the unit will shut off after the
maximum allowable cooking time for the selected function.
Error Code
Err
The unit has overheated. Let it cool down and try again. If
problem persists
, contact Customer Service at 1-800-726-0190.
Programming
Can I set a timer for the Brown/
Sauté function?
Yes. Setting the timer for Brown/Sauté is easy. Simply use the
Time Directionals as you would for any other function. Unit will
shut off when time expires.
Can I change my cooking
function, time or temperature
when the unit is already
cooking?
Yes. Simply use the cooking function, Time and Temperature
Directionals. The unit is already on, so you do not need to hit
the START/STOP button again. In fact, doing so will turn the
unit off. Simply press the new function and/or desired settings;
the unit will switch automatically and adjust itself accordingly.
Cooking
When should I brown my meat
before slow cooking?
Browning meat before slow cooking is an optional step that
adds flavor and color. You can omit it if time is short.
Exception: ground meats must be browned.
Which position should the rack
be in for steaming?
Place rack in the “up” position for steaming (see page 5).
Can I use the cooking pot on
the stove/in the oven?
The cooking pot was designed specifically for use in this multi-
cooker. We do not suggest using it on the stove or in the oven.
Why isn’t enough liquid in my
slow-cooked dish?
Recipe ingredient amounts may vary if using multiple functions.
See page 8 for details.
Cleaning
Can I put my unit in the
dishwasher?
All removable parts are dishwasher safe.
Do not immerse or put the base of the unit in the dishwasher.
Clean the base and control panel with a clean damp cloth.
The pot is nonstick – why is
food sticking?
Though the pot has a nonstick coating, food residue can burn
onto it, making it difficult to remove.
Food residue is sticking to the
cooking pot surface. How do I
clean it without damaging it?
If food has burned on, fill pot with warm soapy water and allow
to soak before cleaning. If scouring is necessary, use a non-
abrasive cleanser or liquid detergent with a nylon pad or brush.