Filter
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7
Symptom Possible Cause Solution
COLD water LED
does not light up.
1. Power is not on.
2. There is no water in
tanks.
1. Make sure unit is plugged into outlet.
2. Make sure air has been purged from inter
-
nal tanks, as stated on page 5.
3. If there is water in the tanks, it will take
about 80 minutes for the water to chill the
rst time. It takes only about 30 minutes for
subsequent ll-ups.
COLD water LED
light turns off even
though cold water is
not dispensed.
Large amount of room
temperature water was
dispensed.
Allow up to 30 minutes for water to chill and
LED light will turn on.
Energy Saver mode
LED does not light
up.
1. Power is not on.
2. Energy Saver is in Off
position
1. Make sure unit is plugged into outlet.
2. Make sure Energy Saver switch is in its On
position.
Heater is still work-
ing and hot water
is still available in
Energy Saver mode.
Contact Customer Service.
Filter timer does not
show “Filtering” or
“Replace.”
Battery is dead.
Contact Customer Service for replacement
lter timer.
Leakage on the
countertop.
1. Water tanks are not
properly seated on
base.
2. Drainage plugs are not
fully engaged.
1. Make sure water tanks are seated
properly on the base.
2. Ensure that drainage plugs are correctly
installed on the bottom of the base.
Water leaks from the
top cover.
Water tanks are overlled.
Drain excess water from tanks by pressing
push buttons.
ROOM temperature
water is warm.
Allow up to 30 minutes for cold water to chill
and blue LED light to turn on.
HOT temperature
water is not hot.
Energy Saver is in On
position.
Make sure Energy Saver is in its Off position.
TROUBLESHOOTING