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TROUBLESHOOTING
Symptom Possible Cause Solution
On/Off Power
button does not
light up.
Unit might not be plugged
into outlet.
Check the wall outlet for power. Make
sure the outlet is not controlled by a wall
switch.
It takes longer than
45 minutes for
the water to pass
through the lter.
Some air is still in the lter.
Place lter in an empty bowl, then ll with
water, making sure it is fully submerged.
Resoak it for 10-15 minutes, or until no
more bubbles are observed.
Unit does not
dispense water
when buttons are
pushed.
Internal water tank is not
completely lled with water.
Review “Filling the Internal Tanks” on page 5
to be sure it was done correctly. Make sure the
lower water tank is full. Continue to press and
hold push buttons until water flows is steady. If
unit still won’t dispense water or flow does not
become steady, contact Customer Service.
Water continues
owing from spigot
after push button is
released.
Push button is stuck.
Remove water tanks from the base.
Continue pressing button until it no longer
sticks.
HOT water LED
does not light up.
1. Power is not on.
2. There is no water in
tanks.
1. Make sure unit is plugged into outlet.
2. Make sure air has been purged from
internal tanks, as stated on page 5.
3. If there is water in the tanks, it will take
about 10 minutes for the water to heat.
COLD water LED
does not light up.
1. Power is not on.
2. There is no water in
tanks.
1. Make sure unit is plugged into outlet.
2. Make sure air has been purged from
internal tanks, as stated on page 5.
3. If there is water in the tanks, it will take
about 80 minutes for the water to chill
the rst time. It takes only about 30
minutes for subsequent ll-ups.
Filter Timer does
not show “Filtering”
or “Replace.”
Battery is dead.
Contact Customer Service for replacement
lter timer.
Leakage on the
countertop.
1. Water tanks are not
properly seated on base.
2. Drainage plugs are not
fully engaged.
1. Make sure water tanks are seated
properly on the base.
2. Ensure that drainage plugs are correctly
installed on the bottom of the base.
Water leaks from
the top cover.
Water tanks are overlled.
Drain excess water from tanks by pressing
push buttons.
ROOM temperature
water is warm.
HOT and ROOM temperature water must
be used on a regular basis.