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Troubleshooting Guide
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible
causes and remedies shown in the table below.
Troubleshooting
Possible Cause
Cooktop is not connected to electrical power.
Burner components are not properly seated.
Gas shut-off valve is on “off” position.
Inner burner area and burner cap are coated
with cooking residue or wet.
Cooktop not connected to power supply.
Power supply is not grounded.
Low gas pressure.
Power supply polarity is reversed.
Igniters are wet, dirty or damaged.
Burner Ring ports are clogged.
Burner ports or burner caps are not positioned
properly.
Cooktop is being operated on the wrong type of
gas.
Regulator is either not installed, is faulty, or is
set for the wrong type of gas.
Remedy
Have cooktop connected to the electrical
power supply by a qualified electrician
following the specifications outlined in the
installation instructions.
Confirm that the burner components are
properly seated.
Turn shut-off valve to “on” position.
Confirm that inner burner and burner cap are
clean and dry.
Check incoming power.
Have power supply properly grounded.
Have incoming gas pressure tested. Contact
gas company.
Have polarity corrected.
Clean and dry igniters.
Clean burner ring ports with straightened
paper clip, needle or wire.
Remove and carefully re-install burner rings
and caps.
Ensure the cooktop is correct for the gas
supply - (Natural Gas or LP, the PGM is not a
convertible cooktop).
Check installation, replace regulator or set
regulator for the proper gas type.
Problem
1. Nothing works.
2. Burner lights but continues to click.
3. Sparking, but no ignition.
4. No spark.
5. Burner Flame goes out at low setting.
6. Igniters spark continuously after flame
ignition.
7. Burners ignite, but flame is extremely
large, distorted or yellow