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Problem Solution Guide
Before you call for service, please review the potential problems, possible causes and remedies shown in the table.
Problem Possible Cause Remedy
Nothing works. Cooktop is not connected to electrical
power.
Have cooktop connected to a
proper electrical power supply by
a licensed electrician.
Power supply is off. Check to make sure the power is
turned on at the circuit breaker
or fuse box. Check for tripped
circuit breaker or blown fuse.
Power failure. Call power company.
High temperature detected inside
cooktop.
Be sure the appliance vent holes
are not blocked.
Cooktop turns on and/or changes settings
unexpectedly.
Fluids, food or cleaning solutions or
other objects covering control panel.
Spills/cleaning solutions on
control panel can cause
unwanted control operation.
Dry area with clean cloth, reset
control(s) to desired setting. Do
not place any objects near the
controls.
Power surge from power source. A power surge from the power
source can cause the cooktop
to shut down. Reset controls to
resume operation.
No food or fluid in cooking utensil, can
cause cooktop to shut down (safety
feature).
Do not put empty cookware on
cooktop. Do not allow pans to
boil dry.
Cooking zone (induction element) cycles
on and off more often than usual.
Utensils not centered on cooking zone. Re-center cooking utensil.
Bottom of the cooking utensil is not flat
or is convex or concave.
Use flat bottomed utensil.
The utensil/pan is too small in diameter
for the cooking zone being used.
Use a smaller cooking zone or
larger utensil.
Material of utensil is poor heat
conductor.
Try a different cooking utensil.
Utensil/cooktop vibrates or buzzes. Improper utensil used. Make sure utensil meets
requirements on page 5.
Cooktop or cookware wet or greasy. Make sure cooktop/cookware is
clean and dry before use.
No pan detected light comes on. No pot or pan placed on cooking zone.
Use proper cookware. See
page 5.
Cookware not magnetic.
Cookware curved or warped on
bottom.
Cookware not centered on cooking
zone.
Center cookware on cooking
zone as shown on page 5.
Cookware too small for cooking zone. Move pot or pan to smaller
cooking zone.
Before You Call for Service