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Getting Help
Before you request service:
1. Review the Before You Call For Service section of this manual (page 8).
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the number
below.
Dacor’s Customer Service center is available 6:00
a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
What Is Covered
CERTIFICATE OF WARRANTIES
DACOR ELECTRIC COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to
the first use purchaser, starting from the date of original
retail purchase or closing date for new construction,
whichever period is longer. Warranty is valid on products
purchased brand new from a Dacor Authorized Dealer or
other seller authorized by Dacor.
If your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of
the original purchase date to qualify for warranty coverage.
Consumable parts such as filters and light bulbs are not
covered and are the responsibility of the purchaser.
Warranty and Service
Warranty
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service
company during regular business hours. Please note
service providers are independent entities and are not
agents of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “As
Is,” and products installed for non-residential use, which
include but are not limited to religious organizations, fire
stations, bed and breakfast and spas carry a one year parts
warranty only. All delivery, installation, labor costs and other
service fees are the responsibility of the purchaser.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing
statement for new construction upon request. All Dacor
products must be accessible for service.
*Warranty is null and void if non-ETL or non-CUL approved
product is transported from the U.S.A.