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Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible
causes and remedies shown in the table below.
Troubleshooting Guide
Troubleshooting
Problem
1. Appliance Does Not Operate
2. Vibration or Rattling (Slight vibration is normal).
3. Motor Operates for Long Periods or Cycles On and Off Frequently
4. Compartment Too Warm
5. Appliance Has Odor
6. Door Not Closing Properly
7. Moisture Forms on Outside of Appliance
8. Frost or Moisture Collects Inside
9. Interior Light Does Not Work
Possible Cause
Appliance may be in defrost cycle when motor does not operate for
about 30 minutes.
If interior light is not on, appliance may not be plugged in at wall outlet.
Push the plug completely into the wall outlet.
The fuse is blown/circuit breaker is tripped. Replace fuse or reset the
breaker.
Adjust the leveling legs as shown in the Installation Instructions.
Normal when appliance is first plugged in. Wait 24 hours for the
appliance to completely cool down.
Often occurs when large amounts of beverages are placed in appliance.
This is normal.
Door left open or package holding door open.
Hot weather or frequent door openings. This is normal.
Temperature control set at the coldest setting. See Temperature Control.
Allow 24 hours for temperature to change.
Temperature control not set cold enough. See Temperature Control.
Allow 24 hours for temperature to change.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
Interior needs cleaning. See Care and Cleaning.
Keep open box of baking soda in appliance; replace every 3 months.
Door gasket is sticking or folding over. Apply petroleum jelly or paraffin
wax to the face of the gasket.
The door is hitting an internal component inside the appliance. Adjust
interior components to prevent interference.
Not unusual during periods of high humidity. If bothersome, wipe surface
dry; otherwise. moisture will evaporate in time.
Door left open or package holding door open.
Too frequent or too long door openings.
In humid weather, air carries moisture into appliance when door is
opened. Unit will dissipate moisture in time. If bothersome, wipe surface
dry.
Temperature control set at coldest setting.
No power at outlet.
Light bulb needs replacing. See Care and Cleaning.