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Trouble Shooting
Symptom Check
The refrigerator does not
operate.
• Make sure the refrigerator plug is securely plugged in.
• Check for a blown fuse or tripped circuit breaker.
• Test the wall socket for power using another appliance.
• Inspect the electrical cord for damage.
• Eliminate the use of an extension cord, if any is being used.
Condensation on the side
wall of the fridge
compartment
• Very cold ambient conditions. Frequent opening and closing of the door. Highly
humid ambient conditions. Storage of food containing liquid in open containers.
Leaving the door ajar. Switching the thermostat to a colder degree.
• Decreasing the amount of time the door is left open or using it less frequently.
• Covering the food stored in open containers with a suitable material.
• Wipe the condensation using a dry cloth and check if it persists.
Compressor is not
running.
• The protective thermal fuse of the compressor will blow out during sudden
power failures or plug-outs and plug-ins as the refrigerant pressure in the
cooling system of the refrigerator has not yet been balanced. Your refrigerator
will start running approximately after 15 minutes. Please call a service centre if
the refrigerator does not start up at the end of this period.
• The refrigerator is in defrost cycle. This is normal for an automatic defrosting
refrigerator. The defrosting cycle occurs periodically.
• Your refrigerator is not plugged into the wall socket. Make sure that the plug is
properly fitted into the wall socket.
• Have the temperature adjustments been correctly made?
• Power might be cut off.
The fridge is running
continuously or for a long
time.
• Your new refrigerator may be wider than the previous one. This is quite normal.
Large refrigerators operate for a longer period of time.
• The ambient room temperature may be high. This is quite normal.
• The refrigerator might have been plugged in recently or might have been loaded
with food. Cooling down of the refrigerator completely may take longer.
• Large amounts of hot food might have been put in the refrigerator recently. Hot
food causes longer running of the refrigerator until the food has cooled down.
• Doors might have been opened frequently or left ajar for a long time. The warm
air that has entered into the refrigerator causes the refrigerator to run for longer
periods. Open the doors less frequently.
• The freezer or fridge compartment door might have been left ajar. Check that
the doors are tightly closed.
• The refrigerator is adjusted to a very low temperature. Adjust the refrigerator
temperature to a warmer degree and wait until the temperature is achieved.
• The door seal of the fridge or freezer may be soiled, worn out, broken or not
properly seated. Clean or replace the seal. A damaged/broken seal causes the
refrigerator to run for a longer period of time in order to maintain the current
temperature.
• Check if the freezer needs defrosting. (Manual defrost models).
The interior light switches
on but the unit won't run.
• Check the temperature settings.
• Ensure there is 75mm outside of the refrigerator between the walls and the back
and sides and at least a 25 mm gap above to allow for air flow.
• Unplug the refrigerator, wait 2 hours and plug it back in again. If you hear it
running, a problem is causing the compressor to overheat.
The interior light does not
switch on.
• Replace the bulb with a new one not exceeding15W.
• Test the door switch.
Please review this list before calling a service centre. It could save you time and money.
This list includes frequent complaints that do not arise from defective workmanship or
material usage. Some of the features described here may not apply to your model.