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117190-01B
9
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
POSSIBLE CAUSE REMEDY
OBSERVED PROBLEM
1. Stove has overheated and safe-
ty devise has cause thermal
switch to disconnect or home
circuit breaker has opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
1. Low batteries
2. Unit switch and/or wall
switch in ON position
Stove turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
Remote control does not work
1. Reset switch by turning main
power switch off and waiting 5
minutes then turning it back on
1. Inspect wiring for loose con-
nections
2. Call a qualified service techni-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Inspect wiring for loose con-
nections and repair or replace
if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni-
cian to replace flame motor
1. Replace AA batteries in re-
mote control
2. Turn off main power switch
(see Figure 3)