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TROUBLESHOOTING
POSSIBLE CAUSE(S) SOLUTION(S)
MY TOASTER IS NOT WORKING:
1. The toaster may not be properly
connected to the power supply.
1. Check the plug is in the socket and the switch
in turned on.
2. If your lever is not staying down. 2. Check if the ‘neon’ is glowing blue.
If yes, unplug the toaster and call service centre
If no, your plug fuse may have blown.
I GET UNEVEN TOASTING:
1. 1. Starting from the left, ensure you have loaded
all heated up slots.
2. 2. Ensure size and type of bread being toasted
is the same.
3. End elements take a little longer to
warm up than centre elements.
3. Once toaster is at optimum operating
temperature this will no longer occur.
MY TOAST DOESN’T POP UP WHEN THE TOASTER HAS FINISHED:
1. 1. If the power neon remains illuminated,
immediately unplug the toaster and call service
centre.
2. Your bread may be too thick 2.1 Slices thicker than 36mm will get stuck.
2.2 Hand cut slice must be cut evenly.
2.3 Using a ‘sandwich cage’ can make toasting
thicker items easier.
ONE SIDE OF MY BREAD IS NOT TOASTING
1. If set to Bagel setting only one side will
toast.
1. Press the bagel button to cancel the setting.
Remember to insert bread from the very left
hand slot.
SMOKE COMING OUT OF THE SLOTS
1. If this is the rst time using your toaster,
this is normal, your elements are being
conditioned.
1. This will dissipate after a few uses.
2. The crumb tray might be full. A build up
of crumbs can burn or cause a re.
2. Empty the crumb tray.
3. Some crumbs or pieces of bread may
be stuck in the toaster.
3. Unplug, remove the crumb tray then turn
the toaster upside down over a sink or bin and
gently shake the crumbs out.
GUARANTEE
This appliance is of excellent quality and construction. However, if any defects in materials or
workmanship do appear during the relevant guarantee period, we will, at our discretion, either
repair or replace the defective parts, free of charge, subject to the terms and conditions of our
Guarantee shown below.
This Guarantee covers both parts and labour.
Carriage is not included.
Your Guarantee period is as follows:
• 1 year
This Guarantee provides benets which
are additional to, and do not affect, your
statutory rights. This Guarantee does not
cover the cost of returning the product to
the dealer from whom it was purchased or
to ourselves. This Guarantee applies only to
products sold and located in mainland Great
Britain. It does not cover liability in respect of
or replacement of plugs, cables or fuses and
also does not cover defects due to:
• Failure to use or maintain product in
accordance with Dualit’s instructions.
• The product being connected to an
unsuitable electricity supply.
• Accidental damage to or abuse or misuse
of the product.
• product modication, except by Dualit or
approved agent.
• Dismantling of or interference with the
product.
• Theft or attempted theft of the product.
Before returning any product under this
Guarantee, please check that:
• You have followed the product instructions
correctly.
• Your mains electricity supply is functional.
• The defect is not due to a blown fuse.
If you wish to claim under this guarantee you
should:
• Send the product, postage or carriage paid,
to the dealer from whom it was purchased
or to Dualit direct.
• Ensure that the product is clean and
packed carefully (preferably in its original
carton).
• Enclose details of your name, address and
telephone number and when and where
the product was purchased, together with
proof of purchase (e.g. a till receipt).
• Give exact details of the nature of the
defect.
This Guarantee does not cover any other
claims whatsoever, including, without
limitation, any liability for incidental, indirect
or consequential damage, nor does it cover
any claims for conversion or modication
or for the costs of repair carried out by any
third party without the prior consent of
Dualit. If replacement parts are tted to the
product this will not extend the period of
the Guarantee.
For further advice contact the Dualit
customer helpline on +44 (0)1293 652 500
(09:00 to 17:00 Monday to Friday).
Alternatively, email Dualit at info@dualit.com
or visit www.dualit.com
Do not throw away the appliance with the
normal household waste at the end of its life,
but hand it in to an ofcial collection point
for recycling. By doing this you help preserve
the environment.