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Solutions to Common Problems
Light Is Not On
Problem Cause Correction
Light is not on.
Light bulb is burned out or LED light is •
damaged.
No electric current is reaching refrigerator.•
Control system has disabled lights because •
one or both doors were left open too long.
See Replacing Light Bulbs or LED lights in Care and •
Cleaning section.
See “Problem” section, “Running Your Refrigerator”.•
Close and reopen door(s) to enable lights.•
Odors In Refrigerator
Problem Cause Correction
Interior is dirty.
Odors
Interior needs to be cleaned.•
Food with strong odors is stored in •
refrigerator.
See Care & Cleaning Tips.•
Cover food tightly. Turn on air filtration system. Air filter •
may need to be changed more frequently if foods with
strong odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Problem Cause Correction
Door(s) will not close. Refrigerator is not level. It rocks on the floor •
when moved slightly.
Ensure floor is level and solid, and can adequately •
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Drawers are difficult to
move.
Food is touching shelf on top of drawer.•
Drawer is overloaded•
Keep less food in drawer.•
Remove or redistribute food.•
Running Your Refrigerator
Problem Cause Correction
Compressor does not
run.
Cooling system is turned Off. •
Refrigerator is in defrost cycle. •
Plug at wall outlet is disconnected.•
House fuse is blown or a tripped circuit •
breaker.
Power outage.•
Electronic control system keeps the •
refrigerator at a constant temperature.
Turn cooling system On. See Controls Section for •
location of cooling system On/Off button.
This is normal for a fully automatic defrost refrigerator. •
The defrost cycle occurs periodically, lasting about 30
minutes.
Ensure plug is tightly pushed into outlet.•
Check/replace fuse with a 15 amp time-delay fuse. •
Reset circuit breaker.
Check house lights. Call local Electric Company.•
This is normal. Refrigerator goes on and off to keep •
temperature constant.