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Solutions to Common Problems
Ice Dispenser
Concern Potential Cause Common Solution
Dispenser will not
dispense ice.
•Water supply is not connected.
•Ice storage bin is empty.
•Household water line valve is not open.
•Fresh Food door is not closed.
•Ice dispensing paddle has been held in for
more than four to (4-5) minutes.
•Connect water supply (see Connecting The Water
Supply section).
•Ensure ice maker is turned on. When the first supply
of ice is dropped into the bin, the dispenser should
operate.
•Open household water line valve. Allow sufficient time
for the ice to be made. When ice is made, the dispenser
should operate.
•Ensure Fresh Food door is closed. (See Problem
Section, Opening/Closing of Doors/Drawers)
•Motor is overloaded. Motor overload protector will reset
in approximately three (3) minutes. Ice can then be
dispensed.
Ice dispenser is jammed. •Ice has melted and frozen around auger due
to infrequent use, temperature fluctuations,
and/or power outages.
•Ice cubes are frozen together.
•Ice cubes are smaller than normal.
•Remove ice bin, thaw, and empty the contents. Clean
bin, wipe dry, and replace in proper position. When new
ice is made, dispenser should operate.
•Use the dispenser often so that cubes do not freeze
together.
•The ice & water filter cartridge could be clogged.
Replace the filter cartridge. Dispensing system operates
best at 30-100 psi water pressure. Well water pressures
should fall within this range.
Light Is Not On
Concern Potential Cause Common Solution
Light is not on. •Light bulb is burned out or LED light is
damaged.
•No electric current is reaching refrigerator.
•Control system has disabled lights because
one or both doors were left open too long.
•See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
•See Problem section, Running Your Refrigerator.
•Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors.
•Interior needs to be cleaned.
•Food with strong odors is stored in
refrigerator.
•See Care & Cleaning Tips.
•Cover food tightly. Turn on air filtration system. Air filter
may need to be changed more frequently if foods with
strong odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will not close. •Refrigerator is not level. It rocks on the floor
when moved slightly.
•Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Drawers are difficult to
move.
•Food is touching shelf on top of drawer.
•Drawer is overloaded
•Keep less food in drawer.
•Remove or redistribute food.