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Solutions to Common Problems
Temperatures Are Too Warm
Concern Potential Cause Common Solution
Freezer/Refrigerator
temperature is too warm.
•Doors are opened too frequently or too long.
•Door is slightly open.
•Warm air enters the refrigerator whenever the door is
opened. Open the door less often.
•See Problem section, Opening/Closing of Doors/Drawers.
Freezer temperature is
too warm. Refrigerator
temperature is satisfactory.
•Freezer control is set too warm. •Set freezer control to a colder setting. Allow 24 hours
for temperature to stabilize.
Refrigerator temperature
is too warm. Freezer
temperature is satisfactory.
•Refrigerator control is set too warm. •Set refrigerator control to a colder setting. Allow 24
hours for temperature to stabilize.
Temperature in the Cool
Zone Drawer or Perfect
Temp
TM
Drawer is too
warm (select models).
•Temperature control is set too warm. •Adjust temperature control to a colder setting.
Water Dispenser
Concern Potential Cause Common Solution
Dispenser will not
dispense water.
•Water supply is not connected.
•Household water line valve is not open.
•Ice & water filter cartridge is clogged.
•Connect water supply (see Connecting The Water
Supply section).
•Open household water line valve. See Problem section
Ice Maker Is Not Making Ice.
•Replace filter cartridge being sure to remove protective caps.
Water has an odd taste
and/or odor.
•Water has been in the tank for a period of
time.
•Unit not properly connected to cold water line.
•Tubing used in the household water supply and
installation may affect water taste and odor.
•Water has a high mineral content.
•Draw and discard 10-12 glasses of water to freshen the
supply and completely rinse out the tank.
•Connect unit to cold water line that supplies water to the
kitchen faucet.
•For best results, use copper tubing for water
connections.
•Contact water treatment plant for help in checking water
supply source.
Water pressure is
extremely low.
•Cut-off and cut-on pressures are too low (well
systems only).
•Reverse osmosis system is in regenerative
phase.
•Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
•It is normal for a reverse osmosis system to be below
20 psi during the regenerative phase.
Water/Moisture/Frost Inside Refrigerator
Concern Potential Cause Common Solution
Moisture collects on
inside of refrigerator
walls.
•Weather is hot and humid.
•Door is slightly open.
•Door is opened too often or too long.
•Open containers.
•The rate of frost buildup and internal sweating increases.
•See Problem section, Opening/Closing of Doors/Drawers.
• Open door less often to allow internal temperature to stabilize.
•Keep containers covered.
Water collects on bottom
side of drawer cover.
•Vegetables contain and give off moisture. •Moisture on the bottom side of the cover is not unusual.
•Move humidity control (select models) to lower setting.
Moisture collects in
bottom of drawer.
•Washed vegetables and fruit drain while in the
drawer.
•Fruits and vegetables are kept past their
prime.
•Dry items before putting them in the drawer. Water
collecting in bottom of drawer is normal.
•Routinely clean out old fruits and vegetables especially
if they begin to break down.
Moisture collects on
outside of refrigerator or
between doors.
•Weather is humid.
•Door is slightly open, causing cold air from
inside refrigerator to meet warm air from
outside.
•This is normal in humid weather. When humidity is
lower, the moisture should disappear.
•See Problem section, Opening/Closing of Doors/
Drawers.