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What to do if...
If the appliance is not working correctly, please carry out the following checks before
calling out an engineer.
Symptom
No power to the
appliance .
The temperature in
the freezer is too
warm.
The lid will not open.
Excessive frost and ice
has built up.
The pressure
equalisation valve does
not close properly.
Check if....
Plug not connected properly.
Faulty fuse in the plug.
There is a power failure.
Is the thermostat control knob
set correctly relevant to the
ambient conditions.
Check the ambient conditions.
Check that the ambient
temperature is within the
appliance’s operating limits of
10°C - 32°C.
Fresh food has recently been
placed in the freezer.
The lid has recently been
opened.
Is the thermostat control knob
set correctly relevant to the
ambient conditions.
Is the lid closing correctly.
There is a large amount of
moisture from the packaging of
stored food.
Some pollution has got into
the valve.
Solution
Connect plug to the power
supply.
Replace the fuse if necessary.
Leave the lid closed and wait
for the power supply to be
restored.
Turn the thermostat control knob
to the appropriate setting
(colder).
Relocate the appliance.
If it has wait a few minutes for
the pressure inside the freezer to
the equalise and then open the
lid.
Do not put excessive force on the
handle.
Turn the thermostat control knob
to the appropriate setting
(warmer).
Rearrange the stored food so
that the lid can be closed
correctly.
Ensure that all food placed in the
freezer is wrapped in airlight dry
packaging.
The valve must be cleaned from
the airing outlet in the rear
wall.