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Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Cannot move appliance easily.
Appliance must be accessible for
service
• Cabinets not square or are built in too tightly. Contact
builder or installer to make appliance accessible.
• Carpet interferes with appliance. Provide sufficient
space so appliance can be lifted over carpet.
Problem Solution
Appliance is not level
• Be sure floor is level, strong & stable enough to
adequately support appliance.
• If floor is sagging or sloping, contact a carpenter to
correct the situation.
• Poor installation. Place oven rack in center of oven.
Place a level on the oven rack. Adjust leveling legs at
base of appliance until the oven rack is level.
• Kitchen cabinet alignment may make appliance appear
not level. Be sure cabinets are square & have sufficient
room for appliance clearance.
Before you call
• Surface control knob has not been completely turned
to (lite). Push in and turn the surface control knob to
lite until burner ignites and then turn control knob to
desired flame size.
• Burner ports are clogged. With the burners OFF, use a
small-gauge wire or needle to clean ports. See
“Cleaning cooktop and parts” in the Care and Cleaning
section for complete instructions.
• Appliance power cord is disconnected from outlet. Be
sure power cord is securely plugged into the electrical
outlet.
• Electrical power outage.
Surface burners do not light
• Burner ports are clogged. With the burner OFF, clean
ports by using a small-gauge wire or needle.
• Moisture is present after cleaning. Lightly fan the flame
and allow burner to operate until flame is full. Dry the
burners thoroughly and follow instructions under
“Cleaning cooktop and parts” in the Care and Cleaning
section.
Surface burner flame burns half way
around.
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)