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Solutions to Common Problems
PROBLEM POSSIBLE CAUSE SOLUTION
Nothing works. Cooktop is not connected to electrical power Have cooktop connected to a properly sized
electricalpower supply by a qualified technician.
Power supply is not energized. Have an electrician check power supply,
including the house circuit breaker, wiring and
fuses.
Igniters do not spark. Circuit breaker is tripped. Reset circuit breaker
House fuse is blown. Replace house fuse.
Power outage in local area. Contact power company.
Sparking but no flame ignition Gas shut-off valve is in the "off" position. Turn shut-off to "on" position.
Gas supply is interrupted. Contact gas company.
Burners ignite but flame is extremely Burner ring ports are clogged. Clean burner ring ports with straightened paper
large, distorted or yellow. clip, needle or wire.
Burner ports or burner caps are not positioned Remove and carefully re-install burner rings and
properly. caps.
Cooktop is being operated on the wrong type Ensure that the type of cooktop matches the gas
of gas. supply (natural gas or L.P. gas)
Regulator is not installed, is faulty or is set for Check installation, replace regullator, or set
the wrong type of gas. regulator for proper gas.
Burner flame goes out at low setting. Low gas supply pressure. Contact gas company.
Ignitors spark continuously after flame Power supply is not grounded. Have power supply properly grounded.
ignition.
Power supply polarity is reversed. Have polarity corrected.
Ignitors are wet or dirty. Dry or clean ignitors.