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GUARANTEE CONDITIONS &
SERVICE
ELECTROLUX STANDARD GUARANTEE
CONDITIONS (7)
This guarantee is in addition to your statutory and other
legal rights which will not be excluded or in any way
diminished by the return of this guarantee card.
We, Electrolux Ltd., undertake that if within twelve months
of the date of the purchase, this ELECTROLUX appliance
or any part thereof is proved to be defective by reason only
of faulty workmanship or materials, the company will, at its
option repair or replace the same FREE OF ANY CHARGE
for labour, materials or carriage on condition that:
The appliance has been correctly installed and used
only on the electricity supply stated on the rating plate.
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's, operating and maintenance
instructions.
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
The appliance is still in the possession of the original
purchaser.
All service work under this guarantee must be
undertaken by a Electrolux Service Force Centre.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
Any appliance or defective part replaced shall become
the property of this company.
EXCLUSIONS
This guarantee does not cover:
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right machines
improperly installed or calls to machines outside the
United Kingdom.
Appliances found to be in use within a commercial
environment, plus those which are the subject of
rental agreements.
Products of Electrolux manufacture which are NOT
marketed by Electrolux Ltd.
EEC Countries - the standard guarantee is applicable
but is subject to the owner’s responsibility and cost to
ensure the appliance meets the standards set by the
country to which the product is taken. The Electrolux
Company in the country concerned will be pleased to
advise further. Sight of your purchase receipt will be
required by them.
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, you are invited
to contact our Customer Care Department by letter or telephone as follows:
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel: 08705 950950 calls to this number may be recorded for training purposes.
SERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you
wish to purchase spare parts please contact your local
Electrolux Service Force Centre by telephoning:
0870 5 929929
Your call will be routed the Service Force Centre
covering your post code area.
For service in the Republic of Ireland contact Electrolux
Long Mile Road
Dublin 12
Telephone: 01 4090752.
Before calling out an engineer, please ensure you have
read the details under the heading 'Something Not
Working?'.
When you contact the Service Centre you will need to
give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance
(found on the rating plate)
5. The purchase date