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guarantee/customer service electrolux 33
Guarantee/Customer Serv-
ice
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the great-
est of care. However, a defect may still occur.
Our consumer services department will repair
this upon request, either during or after the
guarantee period. The service life of the appli-
ance will not, however, be reduced as a re-
sult.
This declaration of guarantee terms is based
on European Union Directive 99/44/EC and
the provisions of the Civil Code. The statutory
rights that the consumer has under this legis-
lation are not affected by this declaration of
guarantee terms.
This declaration does not affect the vendor's
statutory warranty to the end user. The appli-
ance is guaranteed within the context of and
in adherence with the following terms:
1.
In accordance with provisions laid down in
paragraphs 2 to 15, we will remedy free of
charge any defect that occurs within 24
months from the date the appliance is de-
livered to the first end user.
These guarantee terms do not apply in the
event of use for professional or equivalent
purposes.
2.
Performing the guarantee means that the
appliance is returned to the condition it
was in before the defect occurred. Defec-
tive parts are replaced or repaired. Parts
replaced free of charge become our prop-
erty.
3.
So as to avoid more severe damage, the
defect must be brought to our attention
immediately.
4.
Applying the guarantee is subject to the
consumer providing proof of purchase
showing the purchase and/or delivery
date.
5.
The guarantee will not apply if damage
caused to delicate parts, such as glass
(vitreous ceramic), synthetic materials and
rubber, is the result of inappropriate use.
6.
The guarantee cannot be called on for mi-
nor faults that do not affect the value or the
overall reliability of the appliance.
7.
The statutory warranty does not apply
when defects are caused by:
–
a chemical or electrochemical reaction
caused by water,
–
abnormal environmental conditions in
general,
–
unsuitable operating conditions,
–
contact with harsh substances.
8.
The guarantee does not apply to defects
due to transport which have occurred out-
side of our responsibility. Nor will the guar-
antee cover those caused by inadequate
installation or assembly, lack of mainte-
nance or failure to respect the assembly
instructions or directions for use.
9.
Defects that result from repairs or meas-
ures carried out by people who are not
qualified or expert or defects that result
from the addition of non-original accesso-
ries or spare parts are not covered by the
guarantee.
10.
Appliances that are easy to transport may
be delivered or sent to the consumer serv-
ices department. Home repairs are only
anticipated for bulky appliances or built-in
appliances.
11.
If the appliances are built-in, built-under,
fixed or suspended in such a way that re-
moving and replacing them in the place
where they are fitted takes more than half
an hour, the costs that result therefrom will
be charged for. Connected damage
caused by these removal and replacement
operations will be the responsibility of the
user.
12.
If, during the guarantee period, repairing
the same defect repeatedly is not conclu-
sive, or if the repair costs are considered
disproportionate, in agreement with the
consumer, the defective appliance may be
replaced with another appliance of the
same value.
In this event, we reserve the right to ask for
a financial contribution calculated accord-
ing to the length of time it has been used.
13.
A repair under guarantee does not mean
that the normal guarantee period will be
extended nor that a new guarantee period
begins.
14.
We give a twelve month guarantee for re-
pairs, limited to the same defect.