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26 electrolux guarantee/customer service
Guarantee/Customer Service
Standard guarantee conditions
We, Electrolux, undertake that if within
12 months of the date of the purchase
this Electrolux appliance or any part
thereof is proved to be defective by rea-
son only of faulty workmanship or mate-
rials, we will, at our option repair or
replace the same FREE OF CHARGE for
labour, materials or carriage on condi-
tion that:
• The appliance has been correctly in-
stalled and used only on the electric-
ity supply stated on the rating plate.
• The appliance has been used for
normal domestic purposes only, and
in accordance with the manufactur-
er’s instructions.
• The appliance has not been serv-
iced, maintained, repaired, taken
apart or tampered with by any per-
son not authorised by us.
• All service work under this guarantee
must be undertaken by a Service
Force Centre.
• Any appliance or defective part re-
placed shall become the Company’s
property.
• This guarantee is in addition to your
statutory and other legal rights.
Home visits are made between 8.30am
and 5.30pm Monday to Friday. Visits
may be available outside these hours in
which case a premium will be charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from trans-
portation, improper use or neglect,
the replacement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right
an appliance which is improperly in-
stalled or calls to appliances outside
the United Kingdom.
• Appliances found to be in use within
a commercial environment, plus
those which are subject to rental
agreements.
• Products of Electrolux manufacture
which are not marketed by Elec-
trolux.