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Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense.
The list includes common occurrences that are not the result of defective
workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support
range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Surface element too hot or not hot
enough.
Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted
over carpet.
Incorrect control setting. Make sure the correct control is on for the surface
element to be used.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or
heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material affect heating. Heavy- and medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may
burn easily.
Surface element does not heat.
No power to the appliance. Check steps under "Entire Appliance Does Not
Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface
element to be used.
Entire appliance does not operate.
Element not making contact in block. Follow instructions under "Surface
Elements and Drip Bowls" in the General Cleaning section.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or
authorized servicer.
Power outage. Check house lights to be sure. Call your local electric company
for service.
Cooktop and/or oven light (some Replace or tighten bulb. See Changing Cooktop and/or Oven Lights (some
models) does not work. models) in this Owner's Guide for instructions.
Oven smokes excessively during Control(s) not set properly. Follow instructions under Setting Oven Controls.
broiling.
Make sure oven door is opened to broil stop position.
Meat too close to the element. Reposition the rack to provide proper clearance
between the meat and the element. Preheat broil element for searing.
Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty
edges to prevent curling, but do not cut into lean.
Grid on broiler pan wrong side up and grease not draining. Always place grid
on the broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Old grease or food spatters cause excessive smoking.
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