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What to do if …
Problem Possible cause Remedy
The cooking zone cannot
be switched on or is not
operating
More than 10 seconds have
passed since the appliance
was switched on
Switch the appliance on
again.
The child safety device is
switched on
Deactivate child safety de-
vice (See the section “Child
safety device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Safety cut-out has been
triggered
Remove any objects (pan,
cloths, etc.) that are lying
on the control panel.
Switch appliance on again
The residual heat indicator
is not displaying anything
The cooking zone was only
on for a short time and is
therefore not hot
If the cooking zone is sup-
posed to be hot, call the
Customer Service Depart-
ment.
Power function cannot be
switched on
The Power function func-
tion has already been acti-
vated several times quickly
one after the other
Let cooking surface cool
down.
lights up Unsuitable cookware Use suitable cookware
No cookware on the cook-
ing zone
Put cookware on zone
and number are dis-
played
Electronics fault Disconnect the appliance
from the electrical supply
for a few minutes (Take the
fuse out of the house’s wir-
ing system)
If after switching on again,
is displayed again, call
the customer service de-
partment
It is very hard to adjust the
heat settings
Potential differences Do not touch the pan han-
dle when setting the heat
settings and do not posi-
tion over the control panel.