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Appendix
Troubleshooting Guide
Before you call a repair person for your oven,
check this list of possible problems and solutions.
The oven doesn’t operate.
• Properly insert the plug into a grounded outlet.
• If the outlet is controlled by a wall switch,
make sure the wall switch is turned on.
• Remove the plug from the outlet, wait ten
seconds, then plug it in again.
• Reset the circuit breaker or replace any blown
fuse.
• Plug another appliance into the outlet; if the
other appliance doesn’t work, have a qualified
electrician repair the outlet.
• Plug the oven into a different outlet.
The oven’s display works, but the power
won’t come on.
• Make sure the door is closed securely.
• Check to see if packing material or other
material is stuck to the door seal.
• Check for door damage.
• Press the Pause/Cancel button twice and re-
enter all cooking instructions.
The power goes off before the set time has
elapsed.
• If there has not been a power outage, remove
the plug from the outlet, wait ten seconds,
then plug it again. If there was a power
outage, the time indicator will display
“ “. Reset the clock and any cooking
instructions.
• Reset the circuit breaker or replace any blown
fuse.
The food is cooking too slowly.
• Make sure the oven is on its own 15 amp
circuit line. Operating another appliance on
the same circuit can cause a voltage drop. If
necessary, move the oven to its own circuit.
You see sparks or arcing.
• Remove any metallic utensils, cookware, or
metal ties.
The turntable makes noises or sticks.
• Clean the turntable, roller ring and oven floor.
• Make sure the turntable and roller ring are
positioned correctly.
Using your microwave causes TV or radio
interference.
• This is similar to the interference caused by
other small appliances, such as hair dryers.
Move your microwave further away from
other appliances, like your TV or radio.
Care and Cleaning
Follow these instructions to clean and care for
your oven.
• Keep the inside of the oven clean. Food
particles and spilled liquids can stick to the
oven walls, causing the oven to work less
efficiently.
• Wipe up spills immediately. Use a damp cloth
and mild soap. Do not use harsh detergents or
abrasives.
• To help loosen baked on food particles or
liquids, heat two cups of water (add the juice
of one lemon if you desire to keep the oven
fresh) in a four-cup measuring glass at High
power for five minutes or until boiling. Let
stand in the oven for one or two minutes.
• Remove the glass tray from the oven when
cleaning the oven or tray. To prevent the tray
from breaking, handle it carefully and do not
put it in water immediately after cooking.
Wash the tray carefully in warm sudsy water
or in the dishwasher.
• Clean the outside surface of the oven with
soap and a damp cloth. Dry with a soft cloth.
To prevent damage to the operating parts of
the oven, don’t let water seep into the
openings.
• Wash the door window with very mild soap
and water. Be sure to use a soft cloth to avoid
scratching.
• If steam accumulates inside or outside the
oven door, wipe with a soft cloth. Steam can
accumulate when operating the oven in high
humidity and in no way indicates microwave
leakage.
• Never operate the oven without food in it; this
can damage the magnetron tube or glass tray.
You may wish to leave a cup of water in the
oven when it is not in use to prevent damage if
the oven is accidentally turned on.
If you have a problem you cannot solve,
please call our service line:
1-800-695-0098