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■ Silica film or etching (silica film is a milky, rainbow-
colored deposit; etching is a cloudy film)
Sometimes there is a water/chemical reaction with certain
types of glassware. This is usually caused by some
combination of soft or softened water, alkaline washing
solutions, insufficient rinsing, overloading the dishwasher,
and the heat of drying. It might not be possible to avoid the
problem, except by hand washing.
To slow this process use a minimum amount of detergent but
not less than 1 tb (15 g) per load. Use a liquid rinse aid and
underload the dishwasher to allow thorough rinsing. Silica
film and etching are permanent and cannot be removed. Do
not use heated drying.
■ White spots on cookware with nonstick finish
Has the dishwasher detergent removed cookware
seasoning? Reseason cookware after washing in the
■ Brown stains on dishes and dishwasher interior
Does your water have high iron content? Rewash dishes
using 1-3 tsp (5-15 mL) of citric acid crystals added to the
covered section of the detergent dispenser. Do not use
detergent. Follow with a normal wash cycle with detergent. If
treatment is needed more often than every other month, the
installation of an iron removal unit is recommended.
■ Black or gray marks on dishes
Are aluminum items rubbing dishes during washing?
Disposable aluminum items can break down in the
dishwasher and cause marking. Hand wash these items.
Remove aluminum markings by using a mild abrasive cleaner.
■ Orange stains on plastic dishes or dishwasher interior
Are large amounts of tomato-based foods on dishes placed
in the dishwasher? Stains can gradually fade over time.
Regular use of heated drying will slow fading. Stains will not
affect dishwasher performance. Regular use of a rinse cycle
and an air-dry or energy-saving dry option will reduce the
likelihood of staining.
Dishes do not dry completely
■ Dishes are not dry
Did you load your dishwasher to allow proper water
drainage? Do not overload. Refer to the “Dishwasher
Loading” section. Use a liquid rinse aid to speed drying.
Are the plastics wet? Plastics often need towel drying.
Is the rinse aid dispenser empty? Refer to the “Rinse Aid
Did you use an air-dry or energy-saving dry option? Use a
heated drying option for dryer dishes.
Dishes are damaged during a cycle
■ Chipping of dishes
Did you load the dishwasher properly? Load the dishes and
glasses so they are stable and do not strike together from
washing action. Minimize chipping by moving the rack in and
NOTE: Antiques, feather-edged crystal, and similar types of
china and glassware might be too delicate for automatic
dishwashing. Wash by hand.
■ Grinding, grating, crunching or buzzing sounds
A hard object has entered the wash module (on some
models). When the object is ground up, the sound should
stop. If the noise persists after a complete cycle, call for
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
replacement parts. These parts will fit right and
work right because they are made with the same precision used
to build every new ESTATE
To locate FSP
replacement parts in your area, call us or your
nearest designated service center.
Call the Estate Customer eXperience Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish-speaking,
hearing-impaired, limited-vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
For further assistance
If you need further assistance, you can write to us with any
questions or concerns at:
Estate Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.