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PROBLEM SOLVING
NOTE: Turn OFF the power switch and unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
Appliance won’t
start
Electric plug
Power switch not
turned “ON”
No water in tank
No water in tank
Push plug securely into
outlet.
Try another outlet.
Check circuit breaker.
Make sure power switch is
“ON.”
Check the tank for water.
Check the tank for water.
General questions
3
3
3
3
Appliance won’t
make steam
Call 1-800-438-7352
between 8:00 AM–4:45 PM
Monday through Friday,
central standard time.
Know the Model and Type
numbers when you call.
Assembly or related
accessories
3
Appliance leaves
water on the floor
Floorcloth is too wet
Change floorcloth.
If wood floor, dry the floor
before proceeding.
Too much water in tank. Do
not overfill.
Appliance leaves a
whitish halo on
vinyl floor
Left in one spot too
long
Remove with a few drops of
vinegar.
If above step doesn’t
remove halo, then reheat
area for approx. 10 seconds
and discoloration will be
removed. Do not overheat
area.
Appliance did not
remain flat on
surface while turned
on.
3
Turn off, unplug from
electrical outlet, change
floorcloth and reheat
appliance.
3
3
10