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PROBLEM SOLVING
NOTE: Unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
Appliance won’t
start
Electric plug
No water in tank
No water in tank
Push plug securely into
outlet. Verify power on light
is on.
Try another outlet.
Check circuit breaker.
Check the tank for water.
Check the tank for water.
General questions
✓
✓
✓
Appliance won’t
make steam
Call 1-800-438-7352
between 8:00 AM–4:45 PM
Monday through Friday,
central standard time.
Know the Model and Type
numbers when you call.
Assembly or related
accessories
✓
Appliance spits
water out of nozzle
Too much water in
tank. Do not overfill.
Unit positioned
upside down.
Not fully preheated.
Water tank too hot.
Not properly
installed.
Check the water level in the
tank.
Use in upright position.
Allow more time for water to
heat up.
Allow more time for cooling.
Add water slowly.
Use special funnel provided.
Check for proper assembly.
Review this guide for
assembly instructions.
✓
✓
✓
Water boils out of fill
spout when adding
water.
✓
Accessories will not
stay on.
✓
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