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Problem solving checklist
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Authorised Repairer or Customer Care Centre.
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly connected
and power switched on.
Check another appliance at the
sameoutlet.
Check house fuse.
Light not working.
Light not functioning. Check the inside front cover of this
booklet and your refrigerator’s serial plate
(located at the bottom right corner of
the product) to determine what model
refrigerator you have:
For ActiveSmart™ models – the
light cannot be serviced by the user.
Contact your Fisher & Paykel Dealer or
Authorised Repairer.
For Cyclic and Compact, Vertical freezer
and Chest freezer models – the light
bulb has blown, replace bulb.
Refrigerator not working Check refrigerator is turned on at wall.
Ifproblem continues refer to page 40.
Light and display
not working.
Product in Sabbath Mode Hold the
button down for 10seconds.
Motor operates
for long periods.
Hot weather.
Frequent door or lid openings.
Large amount of food
recentlyadded.
Minimise door or lid openings to allow
temperatures to stabilise.
Temperature control set too low. See Temperature control section.
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartment(s)
too warm.
Temperature setting not correct. See Temperature control section.
Frequent door or lid openings.
Large amount of food
recentlyadded.
Minimise door or lid openings to allow
temperatures to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section.
Food placed directly in front of
air outlets.
Move chill sensitive foods away from the
centre back of the shelf.
Unfamiliar noises. Cabinet not stable or level
Freezer is defrosting.
See Installation section.