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Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
Cooking zones
cannot be
turned on.
No power. Make sure the cooktop is
connected to the power supply.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call your
Authorized Service Center or
Customer Care.
Cooking zones seem to
turn themselves off and
on during use.
They cycle off and on to maintain
the selected setting or prevent the
glass from overheating.
This is normal and needs no
action.
There is a metal sheen on
the glass.
Cookware with copper or
aluminum base.
See ‘Care and cleaning’.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
being used.
Use cookware with flat and
smooth bases. See ‘Cooking
guidelines’.
See ‘Care and cleaning’.
Cooking zones
cannot be
turned off.
Technical
fault. Disconnect the cooktop from
the power supply
and call your
Authorized Service Center or
Customer Care.