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Troubleshooting
Problem Possible causes and solutions
The burner goes out
when I release the dial
3 seconds after the
flame lighting.
Check the burner parts are correctly assembled. Try lighting
the burner again, this time holding down the dial down for
longer. If the burner continues to go out, contact Customer Care
or your Authorised Repairer.
The flame has been
blown out by a draught
or extinguished by a
spill.
The flame failure protection will automatically cut the gas
supply to the burner off, stopping unburnt gas from escaping.
Turn the affected burner off, then wait for at least 1 minute
before attempting to relight. This is to allow for any small
amount of gas that may have escaped to disperse.
The flame goes out at
low settings.
The gas supply pressure may be low. Check this with your
service person or installer.
If you use bottled gas, this may indicate you are getting near
the end of the bottle
The flames are yellow
or yellow‐tipped
rather than blue.
Burner parts (especially the flame ports) may be clogged or
wet. Check that they are clean and dry.
The cooktop may have been connected to the wrong type of
gas or the gas pressure is not correct. Contact Customer Care
and do not use your cooktop until it has been checked by a
qualified technician.
The flame pattern is
uneven around the
burner.
Burner parts (especially the flame ports) may be clogged or
wet. Check that they are clean and dry. See ‘Care and cleaning’
for instructions and illustrations on clearing clogged flame
ports. After cleaning, check that there is flame coming out of
each port.
Burner parts may not have been replaced correctly. Check the
assembly and make sure the burner cap and/or ring is sitting
flat on the flame spreader. See ‘Care and cleaning’ for illustrations.
Flame spreader
Burner cap
Flame ports
Flame ports
(mini wok burner only)