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Troubleshooting
Troubleshooting chart
Problem Possible solutions
My cooktop does not light Check the cooktop is plugged in and the electricity is switched on.
Check the gas supply valve is turned on and the supply to the
house is working. You should hear the gas when you turn a burner
on.
The electrodes may be dirty. Clean them with a toothbrush and
methylated spirits.
The burner parts may not be located properly. Check the assembly
and make sure the burner cap is sitting flat.
My burner flames are
yellow or hard to start
The burner parts may not be located properly. Check the assembly
and make sure the burner cap is sitting flat.
If you use bottled gas this may indicate you are getting near the
end of the bottle.
Check the burner parts are clean and dry.
The gas pressure may not be at the correct level. Check with your
service person or installer.
Your cooktop may not be set up for the gas you are using. Check
this with your service person or installer.
One of my burners has an
uneven flame
Check the burner parts are clean and dry. Check the assembly and
make sure the burner cap is sitting flat.
My cooktop goes out when
I let go of the knob
Some cooktops have a safety feature called ‘flame failure’. Hold
down the knob for approximately five seconds after the burner has
lit. Releasing the knob too soon will extinguish the flame. See the
‘Flame failure safety feature’ in ‘Using your cooktop’.
The flame goes out at low
settings
The gas supply pressure may be low. Check this with your service
person or installer.
The low setting may have been adjusted incorrectly. Check this
with your service person or installer.
My burners do not turn
down much (when running
on bottled gas or LPG)
Your cooktop may not have been adjusted correctly. Check this
with your service person or installer.
The flame tips are very
yellow
Call your service person to service the cooktop.
There are objectionable
odours
Call your service person to service the cooktop.
The flame appears to lift off
the burner
Call your service person to service the cooktop.
There is an electricity
failure
If there is an electricity failure, you can still use your cooktop.
Light the burners by holding a match close to the side of the
burner and turning the control knob to the High position. Wait
until the flame is burning evenly before adjusting.