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Troubleshooting
Problem Possible causes and solutions
There is a strong gas
smell.
The gas connection could be leaking because of incorrect
installation or damaged piping.
Important!
Do not use any electrical equipment or operate any electrical switches.
1
If any burners are on, turn all of them off immediately.
2
If you know how to shut off the gas supply to your cooktop
(either at the valve or the gas bottle), do so.
3
Open a window to let the gas out.
4
Contact your local Authorised Repairer as soon as possible.
Important!
Do not use the cooktop until it has been repaired.
There is a slight
rubbery or metallic
smell when I use the
cooktop for the first
time.
This is normal for first use and is caused by manufacturing
residues burning off. The smell will disappear with use.
There is a power failure.
You can still use your cooktop, but will need to match‐light the
burner(s). To do so, press down and turn the dial anticlockwise
to High while holding a lighted match close to the side of the
burner. Keep the dial held down for 3 seconds after the burner
has lit, then release. Wait until the flame is burning evenly
before adjusting it.
There is no clicking/
sparking.
There is a power failure. See entry ‘There is a power failure’
above.
The ignitor(s) may be dirty or wet. Clean them following the
instructions in ‘Care and cleaning’.
There is clicking/
sparking, but a burner
or burners won’t light
easily or at all.
Wait 1 minute, then try to relighting the burner
again, holding the dial for a few more seconds this time
around. If this doesn’t work and the burner still won’t light, see
the other possible causes and solutions below.
The gas supply may not be turned on at the valve or gas bottle.
Turn all the burners off, and check whether the gas supply to
the cooktop is turned on.
The gas supply to the house may not be working. You should
hear the gas when you turn a burner on.
If you use bottled gas, this may indicate you are getting near
the end of the bottle and need to replace it.
Burner parts may be clogged or wet. Make sure that they are
clean and dry. See ‘Care and cleaning’ for instructions.
Burner parts may not have been replaced correctly. Check the
assembly and make sure the burner cap is sitting flat. See ‘Care
and cleaning’ for illustrations.