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Alert code Possible causes What to do
There is not enough air getting to
the burners.
Check that
the underside of the cooktop has direct
unrestricted ventilation to the room
where the cooktop is installed
nothing is obstructing the air filter mesh
on the underside of the cooktop
the airway to the cooktop is not affected
by air movement from outside the
cabinet (draughts from other rooms,
through walls, or outside the building).
Flame has been detected on a
burner that is not going.
Shut the power to the cooktop off at the
wall, then shut off the gas supply to the
cooktop and call your Authorised Service
Centre or Customer Care.
The on/off power button is stuck. Call your Authorised Service Centre or
Customer Care.
There is a pan support malfunction. Call your Authorised Service Centre or
Customer Care.
There is a gas valve control
malfunction.
Call your Authorised Service Centre or
Customer Care.
Electronics malfunction for the
whole cooktop.
Call your Authorised Service Centre or
Customer Care.
Alert codes
Entire Cooktop codes
12 bars
11 bars
10 bars
9 bars
8 bars
7 bars